QUESTIONS
The honest answers
Will the bristles hurt my pet?
No. The pins are designed to flex on contact and glide through the coat. If your pet doesn't take to it, we refund it within 60 days.
Is it really self-cleaning?
Yes. Press the back button and the bristles retract through the plate, lifting the fur free so you can drop it in the trash.
Does the mist actually work?
Yes. It's a light spritz of cool water, not steam — it quiets static so loose fur clings together instead of floating off. Refill the small reservoir from any sink. No additives, no soap.
Will the mist cause mold or mildew?
No. Sleekpaw uses a cool fine mist - a humidifier-style atomizer, not a heated steam chamber. The water sits in a small reservoir you refill from any sink, so there's no sealed tank holding old water between uses. Empty and rinse the reservoir after you brush and let it air-dry - the same care you'd give a water bottle - and a quick rinse each week keeps it fresh. Plain tap water only: no soap, no additives.
What if my pet hates it?
Send it back within 60 days. We refund the full purchase price, no questions, no return-shipping fee.
How big is it?
20.05cm × 11.5cm × 7cm - about the size of a TV remote. Fits comfortably in one hand.
How long does the battery last?
It's rechargeable over the included charging cable - no disposable batteries to buy. A full charge lasts through multiple grooming sessions.
When will my order ship?
We dispatch orders within 1-2 business days, and US delivery takes 10-20 days. You'll get a tracking link by email. Free US shipping on orders $25+ - every Sleekpaw comb qualifies.
How do I track my order?
You'll get a tracking email the moment your order ships. Lost or never received? Email support@trysleekpaw.com - we usually reply within 24 hours.
Do you ship internationally?
Not yet. We ship within the US only at the moment. International shipping is on the roadmap.
How do I clean the brush itself?
The self-cleaning mechanism lifts the fur free in one press. For deeper cleaning, run the brush head under warm water and air-dry. Don't submerge the handle (electronics inside).
Is it safe to use near my pet's face?
Yes, the bristles are gentle and the mist is just water. Use a slower, lighter motion around the face. Avoid the eyes.
What's your refund policy?
60-day money-back guarantee. Email support@trysleekpaw.com with your order number and we'll refund you. No forms, no return-shipping fee, no hassle.
STILL HAVE QUESTIONS?
Email us. We'll reply within 24 hours.
support@trysleekpaw.com
Shop Sleekpaw - $34.95Free US shipping over $25 · 60-day guarantee · Tracking included