Refund policy
Last updated: June 13, 2026
The Sleekpaw 60-day satisfaction guarantee
We want you and your pet to love every Sleekpaw product. If you don't, you have 60 days from the date of delivery to request a refund. No forms, no return-shipping fee, no hassle.
How to request a refund
- Email support@trysleekpaw.com within 60 days of delivery with your order number and the reason for the refund.
- If the item is defective or arrived damaged, please attach a photo so we can ship a replacement or refund you immediately.
- For non-defect returns, we will email you a prepaid return label or, for low-value items, ask you to keep or donate the product (we cover the cost either way).
Refund timeline
- Approved refunds are issued to your original payment method within 5–10 business days of approval.
- Depending on your bank or card issuer, the refund may take a few additional business days to appear on your statement.
- Original shipping costs (if any) are non-refundable unless the item was defective or shipped in error.
Defective, damaged, or wrong items
If your order arrives defective, damaged, or is the wrong item, contact us within 60 days and we will replace it or refund you in full — your choice. You do not need to return a defective item before we ship a replacement. Just email a photo to support@trysleekpaw.com.
Hygiene and used items
For hygiene reasons, used grooming products generally cannot be resold. We still honor the 60-day guarantee for genuine quality issues or if the product simply isn't a fit for your pet. If you used the brush a few times and decided it isn't for you, you keep the product and we still refund you.
Exchanges
If you'd like to swap to a different color (White / Mint / Pink), email us within 60 days and we'll arrange the swap at no charge.
Lost or stolen packages
If your tracking shows delivered but the package never arrived, contact us within 7 days and we will work with the carrier and reship at no cost where appropriate.
Cancellations
Most orders are processed within 1–2 business days, so cancellations are only possible before the order has shipped. Email support@trysleekpaw.com as soon as possible — we'll cancel and refund if the order hasn't already gone to the carrier.
Contact
support@trysleekpaw.com — we usually reply within one business day.