Shipping policy
Last updated: June 13, 2026
Where we ship
Sleekpaw ships within the United States only at this time. International shipping is on our roadmap.
Shipping cost
- Free U.S. shipping on every order $25 and over.
- Orders under $25 see a flat shipping fee shown clearly at checkout before payment.
Processing time
- Orders are processed and handed to the carrier within 1–2 business days.
- You will receive a tracking link by email the moment your order ships.
Delivery time
- U.S. delivery: 10–20 days after processing, depending on your location.
- We'd rather tell you the real window up front than surprise you: your order ships from our fulfillment partner, and your tracking link shows every step of the way.
- Tracking updates can take a few days to begin moving — this is normal and your package is on its way.
Carrier delays and lost packages
Carrier and customs delays can happen and are outside our control, but we will always help you resolve them. If your tracking shows delivered but the package never arrived, contact us within 7 days and we will work with the carrier and reship where appropriate.
Wrong address
Please double-check your shipping address at checkout. If you notice an error, email support@trysleekpaw.com right away and we will correct it before the order ships. Once a package has been handed to the carrier, address changes are limited.
Damaged in transit
If your order arrives damaged, email a photo to support@trysleekpaw.com within 60 days and we will ship a replacement or refund you in full.
Contact
Shipping questions? support@trysleekpaw.com — we usually reply within one business day.